Home >
Knowledge Management |
 |
|
|
|
Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships. |
 |
|
Results 1 - 25 of 86 matches |
Sort Results By : Published Date | Title | Company name |
|
|
Accelerating Sales and Marketing with Web Collaboration |
|
|
Thanks to the expanding global workforce, heightened competition and the continued need to cut costs and drive productivity, companies today are facing myriad new challenges. Web collaboration is increasingly becoming an indispensable tool in accelerating sales and marketing processes while simultaneously reducing costs.
Download Now
|
 |
|
|
|
B-to-B Lead Generation Insights from MarketingSherpa |
|
|
In a free audio/video Webcast with MarketingSherpa’s Anne Holland, learn valuable, tested B-to-B marketing tips, including how to stop spending too much on SEM while making your remaining SEM budget work harder... how to make prospects pay attention to your content... the key difference between case studies and success stories... when—and why—you should consider removing the registration page... and more. Don’t miss these proven tips—watch the free 30-minute Webcast now.
Download Now
|
 |
|
|
|
|
|
Coordinating Marketing and Sales Across the Entire Revenue Cycle |
|
|
In this free IDC analyst report, discover why coordinating the activities of marketing and sales—from day one of the revenue cycle—is essential for profitability. Learn how to stop the revenue loss that occurs during a prospect handoff; how to give sales the freedom to target more efficiently, while enabling marketing to build better prospect relationships; and how to choose software that tightens the marketing/sales alignment. Download your copy of this insightful report now.
Download Now
|
|
|
|
|
Deliver Optimal Service Quality and Experience to Drive World-Class Customer Satisfaction |
| By : IBM |
Published Date: Dec 17, 2007 |
|
As new services emerge, point solutions become costly. Even if providers have tools to measure performance, availability and quality of the network and its services, most still lack an understanding of each subscriber’s actual service experience.This white paper discusses how IBM's service quality management solution is designed to address the broad range of telecommunications providers’ requirements for managing both service quality and the customer experience.
Download Now
|
 |
|
|
|
|
|
E-Learning Best Practices |
|
|
The e-Learning industry has grown tremendously since the early days of computers and the Internet. Today there are lots of products and services out in the market place from which to choose. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems.
The document is not meant to be the complete source of information on e-Learning nor will these guidelines be suitable for every single situation. This white paper has been created as a learning aid help you get started.
These findings represent the research, experience, and techniques gleaned from working in e-Learning since its infancy in the late 80’s to today. At the end of the paper, Bob Goldschneider, Director of Business Development at SyberWorks, Inc., will provide a summary and closing remarks.
Download Now
|
 |
|
|
|
Enhance Service Quality and Increase Customer Loyalty Through Proactive Management |
| By : IBM |
Published Date: Sep 28, 2007 |
|
This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
Download Now
|
|
|
|
|
Fairchild Semiconductor, Inc. Case Study |
|
|
Claudia Innes, Corporate Marketing Director for Fairchild Semiconductor, Inc. discusses their use of the SyberWorks Hosted e-Learning Solution to create a marketing-information portal to provide marketing and performance support for their sales staff, sales engineers, partners, and distributors in the power-supply segment.
Download Now
|
|
|
|
|
Lead Management Heroes: How Acteva and IDology Achieved Significant Results with Marketo |
|
|
In this free marketing Webcast, learn how two very different companies used lead management technology to significantly increase conversion rates—by as much as 500 percent! Discover: key criteria for selecting a lead management solution... how to get up and running quickly, while avoiding needless costs... how to achieve the marketing results you want—and make it easy to access those numbers anytime. Find out what lead management can do for your company. View this free Webcast now.
Download Now
|
|
|
|
|
|
|
Microsoft® Communication and Collaboration: Working Together in the New World of Work |
|
|
Living in a connected world, many of the economic and intellectual barriers that once separated the world’s businesses no longer exist. Free trade, growing labor markets, increased capital, and business and technology standards contribute to a worldwide information-based economy. People and businesses work together in ways never before possible. As local economies adapt to this new world of work, certain worldwide trends emerge. These trends define how your company conducts business and how you work with information and other people.
Learn more by downloading this paper.
Download Now
|
 |
|
|
|
Online Training Case Study |
|
|
This blind case study focuses on the operations division of a Fortune 500 company had significant challenges training its franchisees. They struggled with an 8 to 12 month backlog in providing training for their new franchisees coming on board. Anecdotally, when they did get around to training new people, the requirements and curriculum were outdated and in the process of being revised. Their franchisees and employees were never current on updated company policies and procedures. These franchises were spread all over the country, so it was costly to train their franchisees using traditional onsite training methods.
Download Now
|
|
|
|
|
Raising the Bar for Training and Productivity with Web Collaboration |
|
|
Today's trainers are looking for a fresh approach to online training that lets them launch sessions easily, both proactively (in advance of learning) and reactively (as an educational need comes up). They need interactive online tools that let them deliver and collect feedback, tools that are simple to use for both instructors and attendees. And, always, they need to keep their eye on costs, because even as the need for training rises the budgets for doing so are often on the decline.
Download Now
|
|
|
|
|
Rapidly Deploy New Services with Confidence in Service Quality |
| By : IBM |
Published Date: Sep 28, 2007 |
|
To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. This white paper highlights IBM Tivoli® Netcool® Service Quality Manager Service Solutions — how it can change the way telecommunications providers are taking new services to market and helping to crystallize.
Download Now
|
|
|
|
|
Success Factors for Highly Effective Inside Sales Teams |
|
|
This free white paper reveals that more than half of all inside salespeople have less than 2 years of experience—with annual turnover close to 50%. You can’t change that, but you can back your team with superior planning. Learn 3 critical factors that can make or break your inside sales effort; the 6 building blocks of an effective sales team; and how formulating a strategic plan can help ensure your team’s success. Download now—and start building a world-class inside sales team.
Download Now
|
|
|
|
|
Secure Cross-Enterprise Knowledge Sharing using SharePoint |
|
|
Trading partner networks span the globe, making secure knowledge sharing a driving factor in everyday business. Achieving the right balance of information protection with secure information sharing is paramount to success. Enable your extended organization to share information more effectively and efficiently with Exostar’s secure SharePoint on-demand solution – ForumPass 4
Download Now
|
 |
|
|
|
Service Master Clean, Inc. Case Study |
|
|
Kevin Lange, Director of Field Training at Service Master Clean, Inc., talks about his company's training program and the organizational drivers that led them to consider an e-learning program and to choose the SyberWorks Training Center Learning Management System to manage their training.
Download Now
|
|
|
|
|
The top 10 misconceptions about performance and availability monitoring |
|
|
Today's enterprises depend on the availability and performance of their mission-critical business services. If these services suffer from degradations in performance or fail completely, companies are subject to lost revenues and decreased customer satisfaction. In order to avoid these undesirable outcomes, IT departments must adopt effective monitoring strategies without actually making problems worse.
Download Now
|
 |
|
|
|
Using Digital, Web 2.0 Tactics to Boost B2B Marketing Results |
|
|
In this free 15-minute podcast, Laura Ramos of Forrester Research explains how B2B marketers can leverage Web 2.0. Listen at your desk or on the road and discover: how to enhance marketing ROI by driving real engagement and dialog ... how to reach key decision-makers ... reasons behind the move from demand generation toward more organic demand management ... and more. Understanding Web 2.0 tactics is a must for B2B marketers who want to compete. Find out why; listen to this free podcast now.
Download Now
|
|
|
|
|
Butler Group on iWay Service Manager |
|
|
iWay Service Manager is a complete integrated design environment. From an end-user perspective, it is simply a complete management solution that can be used with the graphical interface to design process-centric applications, without the need for developers to understand or map to the underlying infrastructure.
Download Now
|
 |
|
|
|
|
|
Presenting a Real-Time Enterprise for Your Company |
| By : Netsuite |
Published Date: Jul 18, 2003 |
|
This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.
Download Now
|
 |
|
|
|
A Short Guide to Wikis |
|
|
This paper provides a brief overview of Wiki and its emerging importance in the business marketplace. It describes ways in which many major corporations are taking advantage of this new social software to transform their business practices, and lays out a short set of guidelines to consider before implementing your own Wiki solution.
Download Now
|
 |
|
|
|
|
| |
|
|
|
Results 1 - 25 of 86 matches |
Sort Results By : Published Date | Title | Company name |
Home >
Knowledge Management |
|
<< Start < Previous 1 2 3 4 Next > End >>
|
More Knowledge Management Topics |
Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA |
|
 |
|
RSS
