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Remote Access is the ability to log onto a network from a distant location. Generally, this implies a computer, a modem, and some remote access software to connect to the network. Whereas remote control refers to taking control of another computer, remote access means that the remote computer actually becomes a full-fledged host on the network. The remote access software dials in directly to the network server.
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Results 1 - 25 of 61 matches |
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Top 5 Initiatives for Achieving Breakthrough Customer Support |
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Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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Voice Network Security: Strategies for Control |
| By : CA NVM |
Published Date: Jan 18, 2006 |
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How important is security to enterprise technology management? In a recent survey by Gartner, enhanced security is at the top of the CIO agenda in 2005. With voice platforms now integrated into the corporate network, and voice applications entrenched in everyday business operations, the burden of safeguarding voice systems now lies within the IT domain.
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Webinar: Managing Laptops to Prevent Data Breach |
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In this webinar, learn how your IT department can improve auditing of laptop inventory, verify software license compliance and remotely delete data on laptops that are outside the local or wireless network. Allina Hospitals & Clinics discuss how they increased inventory accuracy from 30% to 97% and saved more than $400,000 in a quarter by reallocating unused hardware and software licenses.
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Building a Business Case for Remote Support |
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No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process.
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Case Study: TG Allison |
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Automating the milking process has resulted in a vast increase in demand for the software that T G Allison supplies and manages. T G Allison wanted to find an easier way to deliver top-class customer service without a site visit each time something went wrong. And in the process, they hoped to reduce the company’s carbon emissions by spending less time on the road.
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Case Study Golder Associates |
| By : Riverbed |
Published Date: Aug 03, 2007 |
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Want to better support global collaboration within your organization? In the case study, you’ll discover how Golder Associates deployed a centralized Intranet portal with a wide-area acceleration solution that delivered LAN-like speed across the WAN. By deploying Riverbed Steelhead appliances into their existing Cisco-based network, they ensured their vast mobile workforce access to the same resources workers had at headquarters.
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Enterprise of the Future: Defining a Direction for Mobility |
| By : Nokia |
Published Date: Mar 02, 2008 |
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Mobility has developed – pushing the capabilities of businesses, first to the decision makers, then to logistics and customer-facing departments and now to nearly all employees, partners and touchpoints. Organizations must address the technologies, approaches and capabilities that will allow them to develop a mobility solution. Learn how this process can take place and the four key technology areas to achieve mobility success.
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GoToAssist Cares for IT Systems at Dermalogica |
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Dermalogica's 4 support technicians use GoToAssist to remotely support 50 sales representatives located throughout the UK. With GoToAssist, Dermalogica increases the productivity and efficiency of its geographically distributed sales team.
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GoToAssist Integration White Paper |
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GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed.
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Mobile Application Performance Brief |
| By : Riverbed |
Published Date: Jun 09, 2008 |
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Steelhead Mobile accelerates enterprise applications for remote users to improve productivity and collaboration for globally distributed teams. Organizations and workers have come to expect a dip in productivity and performance when accessing IT resources remotely. Download this Performance Brief and discover how Steelhead Mobile can help overcome these limitations and deliver LAN-like speed to remote users.
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The SSL VPN Buyer's Guide |
| By : Aventail |
Published Date: Jun 21, 2006 |
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The SSL VPN Buyer's Guide describes the 20 most important purchase requirements and 37 crucial questions you should ask before choosing an SSL VPN vendor.
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The Remote Access Imperative in Disaster Recovery |
| By : Aventail |
Published Date: Jun 21, 2006 |
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Disaster recovery is not only needed for catastrophic events like natural disasters or pandemics, but for any event, like a snow storm or power outage that keeps your workers from getting to the office and disrupts your business. This white paper by business continuity expert Tim Clark of Fact Point Group, explores best practices for disaster recovery and the key role of SSL VPNs in that process.
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The SSL VPN Technical Primer |
| By : Aventail |
Published Date: Jun 21, 2006 |
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The SSL VPN Technical Primer explains how SSL VPNs work, and includes an objective comparison of the distinguishing factors between IPSec and SSL VPN technologies. You'll learn why these two technologies, based on fundamentally different designs and methodologies, each serve specific use cases best.
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Taking Remote Support to the Next Level |
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Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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The Distributed Enterprise: Access and Management of Remote Office IT Infrastructure |
| By : Raritan |
Published Date: Oct 11, 2007 |
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While the proliferation of branch and remote offices is a positive sign of company growth, it can be a challenge for IT staffers. While many IT staffers use remote access software to diagnose and repair branch office problems, these tools are only useful if the OS and network are functioning. If the network or OS is down, additional costs in travel, time, and lost business might be incurred.
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Results 1 - 25 of 61 matches |
Sort Results By : Published Date | Title | Company name |
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More Networking Topics |
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Quality Of Service, Remote Access, Remote Network Management, Server Hardware, Servers, Small Business Networks, TCP/IP Protocol, Test And Measurement, Traffic Management, Tunneling, Utility Computing, VPN, Wide Area Networks, Active Directory, Bandwidth Management, Convergence, Distributed Computing, Ethernet Networking, Fibre Channel, Gigabit Networking, Governance, Grid Computing, Infrastructure, Internetworking Hardware, Interoperability, IP Networks, IP Telephony, Local Area Networking, Load Balancing, Migration, Monitoring, Network Architecture, Network Management, Network Performance, Network Performance Management, Network Provisioning, Network Security, OLAP, Optical Networking |
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