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Results 1 - 25 of 46 matches |
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Can You Really Get ITIL Out of the Box? |
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You don’t have to be skeptic of the ITIL implementation promises. This paper from BMC Software examines the people, processes, and technology issues associated with getting ITIL up and running in your organization. It also demonstrates how you can obtain technology that addresses those issues and delivers a substantial portion of ITIL right out of the box.
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BMC Software Solutions Integrate and Automate ITIL Best Practices |
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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ITIL and CMDB Synergy: Enhanced Service Management |
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IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
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Manage IT from a Business Perspective: Latest Best Practices from ITIL |
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The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
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Quick Guide to Driving Business Value from ITIL Initiatives |
| By : Bomgar |
Published Date: Jan 29, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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BlackBerry Platform Management: Mobile User Management with ITIL and ITSM |
| By : BoxTone |
Published Date: Apr 16, 2008 |
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For advanced enterprise BlackBerry administrators only. IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) – is now the required approach to ensure superior BlackBerry service levels at the lowest possible cost. Read this White Paper to see how ITSM/ITIL can transform your approach to mobile user management.
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IT Asset Management: A Cornerstone for Accelerating ITIL Success |
| By : CA SM |
Published Date: Nov 29, 2007 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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Infrastructure Performance Management Empowers You and Your Company |
| By : CA WA |
Published Date: Apr 02, 2008 |
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Infrastructure Performance Management (IPM) applies to operations quality. Implemented well, IPM frees you from constant firefighting and can transform your role from tactical first responder to strategic business enabler. Applying good IPM technology and processes can deliver a number of benefits to your career as well as to your organization. This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
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2008 IP Telephony Deployment Best Practices |
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In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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Power Couple: Windows Vista and Hybrid Environments |
| By : Dell |
Published Date: Oct 17, 2008 |
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The stark reality of the data center today is mixed platforms, operating systems and hardware. Fortunately Windows Vista has been engineered to integrate smoothly into these so-called hybrid environments, as you’ll learn in this podcast featuring Microsoft expert Chris Ross.
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Dell Microsoft Windows Vista Readiness Assessment |
| By : Dell |
Published Date: Oct 17, 2008 |
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To perform a successful and cost-effective Windows Vista migration, organizations must have a readiness plan in place. Assessing readiness can help your organization understand the current level of capability and maturity, and provide a guide for addressing trouble spots.
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Windows Vista® in a Hybrid IT Environment |
| By : Dell |
Published Date: Oct 17, 2008 |
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Windows Vista® offers a new way to deliver manageable IT services that are planned for security service-level agreements (SLAs), while helping to lower the cost of ownership, management, and deployment.
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ITIL Gives Boost to Windows Vista Migrations |
| By : Dell |
Published Date: Oct 17, 2008 |
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ITIL has proven to be a veritable blueprint for repeatable best practices in the data center. Windows Vista migration features provide support for ITIL fundamental operations, as you’ll hear about in this informative podcast with Dell ITIL expert Don Bui.
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ITIL Training: Aligning IT with the Business |
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ITIL awareness training is defined as a broad yet detailed enough overview of ITIL practice areas to give IT managers enough information to begin to pinpoint their business drivers for the implementation of ITIL. This white paper explores the value of 'ITIL Awareness Training', including using this training as the first step towards aligning IT with the business.
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How To Develop an Asset Management Program |
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This white paper explores the definition of IT asset management and the business case for developing an asset management program. Motivations for developing a program are discussed, most notable being the development of a centralized repository for IT assets in preparation for developing a configuration management systems and a CMDB.
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Developing the Business Value of ITIL |
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This white paper, a sequel to 'Developing the Business Value of ITIL Part 1', focuses on the importance of developing a business case, and an ROI (return on investment) to justify ITIL best practice initiatives. Survey results are included from Evergreen Systems' last survey on when, how and why companies develop business case metrics to justify ITIL initiatives.
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How To Develop a Service Catalog |
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This white paper discusses how to develop a service catalog, leveraging ITIL and CobiT best practices, and lays out eight steps towards developing one, beginning with taxonomy via service definitions and addressing services and service 'families'.
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9 Steps to Implement a Successful CMDB Project |
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Simply click the title to receive this whitepaper which lays out a prescriptive nine-step plan describing how to implement a CMDB, including best practices that may be used to educate staff and design an effective CMDB project plan.
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HP Mission Critical Proactive Services - Transport Manufacturing Case Study |
| By : HP |
Published Date: Jul 21, 2008 |
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This case study highlights how a leading transportation firm uses executive financial incentives to insure the highest system uptime for its customers. With the need to keep thousands of vehicles and employees on the move and process millions of daily transactions, keeping mission critical systems running is essential for financial performance.
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ITSM: It's About Managing Change |
| By : HP |
Published Date: Jan 16, 2007 |
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This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
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The Shortcut Guide to IT Service Management and Automation |
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In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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Results 1 - 25 of 46 matches |
Sort Results By : Published Date | Title | Company name |
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