ITIL The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
By: OpenText
Published Date: Dec 14, 2011
An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.
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By: Delphix
Published Date: Mar 14, 2012
Agile Data Management eliminates these barriers and reduces the cost and risk of short, parallel development projects. The paper discusses common challenges and technical solutions for addressing them.
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Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
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By: AtTask
Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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By: AtTask
Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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By: AtTask
Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
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By: AtTask
Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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By: DocuLex
Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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By: BMC
Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
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This document provides guidance on how to design and architect a scalable Microsoft applications mixed workload solution.
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DCI implemented NetApp storage to complement VMware for cost savings, data/business protection, plus cloud-enabled IT service delivery.
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In this white paper, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based solution
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Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
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The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
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By: Verio
Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
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You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades. Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world. Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
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Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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By: Riverbed
Published Date: Apr 27, 2011
This white paper reveals five considerations to enable a more agile infrastructure. Discover a new approach to the network that connects everything and learn how optimizing your WAN can help when considering location, performance, scale, cost and flexibility.
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In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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By: Kaseya
Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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By: Kaseya
Published Date: Feb 16, 2011
Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.
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By: Kaseya
Published Date: Feb 16, 2011
From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.
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In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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