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Virtual Support Networks: 10 Tips for Delivering Managed Services to On-Site Systems

Published by WebEx Communications on Apr 06, 2005

The business of taking care of remote hardware and software has never been bigger. Gartner estimates that managed services will grow at a CAGR of nearly 36 percent from 2001 to 2006. These opportunities are being driven by CIOs’ need to manage cost and risk carefully. With research showing that 47% of IT spending going to total cost of support and maintenance (TCSM), outsourcing system management to specialists makes sense for the buyer.

But where does it leave the provider?

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