Tapping the Power of Web Portals for Improved Government Services to Constituents

Self-service Web portals enable governments to help citizens obtain information, apply for services and complete transactions more quickly than ever before. These portals streamline formerly cumbersome tasks and make it easier to navigate and access large volumes of information. Imagine if in minutes—from their home, office or mobile computer—your constituents could:

• File tax returns.
• Pay for parking permits.
• Gain access to social services information and applications.
• Search for information from various government agencies from one site.
• Apply for passports, car registration, business licenses and other services using built-in electronic forms.

These are just a few examples of the power of e-citizen portals.

Download this paper to find out how IBM can help your government agency make information more accessible, and processes more efficient for citizens, businesses and government employees.