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Top 5 Initiatives for Achieving Breakthrough Customer Support

Published by Citrix Online on Jan 11, 2008
Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. These are:
  • Increase employee retention and satisfaction
  • Improve the customer experience
  • Leverage customer feedback with business intelligence
  • Evolve from cost center to profit center
  • Adopt innovative tools and technology
This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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