On-Demand Versus On-Premise CRM: Are There Performance Differences?

Published by BusinessObjects on Jan 09, 2007

CRM systems play a vital role in a company's ability to succeed.  However, selecting the right system is critical - long implementation times, running over budget, failed user adoption - all are results of choosing incorrectly.  This CSO Insights research study, involving over 2,500 companies worldwide, reveals that On-Demand CRM systems are the deployment of choice.  Companies selecting them over On-Premise CRM solutions realized faster implementation, lower overall costs, and a faster, more significant impact on their business.

This white paper covers the following:

• The evolution of On-Demand and On-Premise CRM systems
• The time of deployment vs. ROI of On-Demand and On-Premise CRM systems
• The time needed to implement On-Demand vs. On-Premise CRM systems
• The costs associated with On-Demand vs. On-Premise CRM systems  

Also included is a 2007 executive update that discusses the most important enhancements to CRM systems that firms have identified as being critical to their continued success.  Accurate reporting that transforms raw data into meaningful, actionable sales information is one such requirement that has emerged at the forefront.

Whether your company is considering or implementing CRM, read this paper to ensure you realize the greatest return on your investment.